Improve the stability - crashes and hangs
Using this tool to draw/take notes during meetings. Crashed 4 times during a one hour meeting. Had to restart to get back and redraw anything that was lost. Another day was trying to show someone else my notes from a previous meeting and explain how the tool could be used, It would allow me about one action and then locked up. I waited several times for quite a while and it didn't return, so it wasn't slow performance it was locked.
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46 comments
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Anonymous
commented
Whiteboard crashes every time a certain text or texts are selected to move them. Having to shut down the whole application tends to restore it to its proper functionality but its very annoying having to close it every now and then and opening it. When I first found this software I felt its amazing to take notes however with this stability issue it poses a real problem to use it settings like in lectures.
It would be great if it had better stability.
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mcstick
commented
I have had this problem too. I'm trying to use it on Zoom to show my kids how to do their maths problems and it's very difficult because it keeps crashing. I have to shut my computer down using the power button because I can't even enter task manager
. It would be perfect if it didn't do this! -
Anonymous
commented
Yes the App crashes minutes after I open one canvas on my Surface... very annoying since I have something important noted on it.
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Harvey Macha
commented
MSWhiteboard and OneNote freeze on my R5 4600H GTX1650ti when using digital pen. BUT, do not crash when i use my old Lenovo laptop with A8 proc an 2g basic vcard. so. I assume, this has something to do with either the later gen vcard or AMD proc.
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Anonymous
commented
It crashes in webex meeting
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Harald Pfitzner
commented
Very important for teamwork and online meetings!
all members should see the same drawings.
and of course it should not last for hours. -
Lars Roth
commented
We have issues with the Whiteboard App of Windows 10. The performance is very low, sometimes error messages can't sync and users have different view on drawings (elements are missing).
We would like to use it in workshops but at the moment I have concers to enroll is as a solution. It could get a boomerang and support does link to put it here on uservoices!
@Microsoft PLEASE get ist fixed and stabel asap because of corona there is a need to use it!
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Anonymous
commented
CRASH AND SLOW every time with Surface PRO 6 i5
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Gerd Zimmermann
commented
Feedback from user: MS Whiteboard is crashing constantly. Went to Windows settings -> Apps -> Whiteboard -> Advanced settings -> Reset. It then worked and reamined stable for 20 minutes.Started crashing again and step before did not work anymore. Treid the web version which also chrashed.
Any solution ides? -
Jacobsen
commented
Same here, crashes, computer on tilt, nothing works anymore, have to use de on-off-button to close the computer down and light it again, happens sometimes more then twice an hour. Helpdesk has re-imagined my computer, but it keeps happening.
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Shane Shenton
commented
It used to work really well, no crashes, no problems.
What happened
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Uwe Hensch
commented
Frequent crashes are the normal, also while adding PDF, is there a size limitations?
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Anonymous
commented
Whiteboard app crashes, as soon as we try to write and have a screen connected via HDMI
have that with two new laptops.
remove HDMI - no crash
Use www-whiteboard via office.com + HDMI connected - all works. -
Anonymous
commented
application froze completely when colleagues started to enter, not so good for collaboration ;-(
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Anonymous
commented
Completely unreliable in Teams and for use in any presentation situation without making the person presenting look like an imbecile.
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Sarah Butler
commented
Crashed and froze screen during Zoom meeting and had to force shut down my whole laptop to be able to do anything. Could not get the app working again and had to uninstall and reinstall.
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Anonymous
commented
Locks up, glitchy, unresponsive and image rotation with fingers on Surface Studio lags or freezes.
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Anonymous
commented
Came here to say the same thing. Whiteboard really struggles with launching and syncing across all of my devices and that's really concerning. Every-single-time I launch this app, there is a problem with data not being synced.
Until this app FEELS solid and mature, I cannot recommend this app to anyone.
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Troy
commented
Very specific crashing happening. With a dell tablet, on a dock with three displays... When one of the displays is set to replicate the tablet (So monitor 1 and 3 are the same) and you write on whiteboard with a solid color pen other than black - it will crash... And actually cause the drivers and monitors to blip to black. (A user reported that it lost it for days). When it is set to simply extend across these displays or with the ruler on (weird right) it will not crash...
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Sarah
commented
I have found that the crashes occur if I tap on the screen with the pen, either intentionally or unintentionally. If I am very careful not to lift the pen and tap down again in quick succession, the app works great. Not really a great solution for when trying to highlight areas for students.